Frequently Asked Questions
Everything you need to know about your musical journey with Normans.
How long does shipping take for instruments?
Standard delivery typically takes 3-5 business days. For larger items like digital pianos or drum kits, we use specialist couriers to ensure safe transit, which may take up to 7 business days.
Do you offer a warranty on your products?
Yes, all new instruments come with a minimum 12-month manufacturer's warranty. Many of our premium brands offer extended warranties of up to 5 years upon registration.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Are the instruments set up before they are shipped?
Every instrument undergoes a rigorous multi-point inspection by our in-house technicians to ensure it is play-ready and meets our quality standards before leaving the warehouse.
Can I pay for my instrument in installments?
Absolutely. We offer various flexible finance options, including interest-free credit on qualifying orders, allowing you to spread the cost over several months.
Do you provide discounts for schools and educators?
Yes, Normans Musical Instruments has a dedicated education department that provides bespoke pricing and bulk discounts for schools, music hubs, and teachers.